Audio Help

How do I use the new WQXR audio player?

The new WQXR audio player lets you continue to listen to the "best of the best" of the classical core on the WQXR.org itself; or, if you'd prefer, on Windows Media Player or iTunes. You can find these alternate options under the "Other Formats" drop-down within the player. All these streams provide high-quality sound at 96k or 128k.

You may notice WQXR 105.9 is not the only channel on the new audio player. You can also listen to Q2, WQXR's new eclectic 24/7 online music stream that celebrates 500 years of new music and provides a companion for the musically curious. Q2 streams at 96k and 128k. Learn more about Q2 here.

Finally, you'll be able to listen to both WNYC AM and FM on WQXR.org. More information about WNYC's programming and content can be found at www.wnyc.org.

Why can't I listen to streams using the player in Internet Explorer?

You may have an outdated version of Flash player. Update your software for free by downloading the latest from Adobe.

What do the Listen and Add buttons do?

Both buttons launch the audio player in a separate window and put the file on My Playlist in the right half of the window. Listen puts the audio file at the top of your playlist and immediately begins to play it. Add puts the audio file at the bottom of your playlist so you can listen to it later.

To remove a single item from your playlist, click on the word "Remove" with the trash can icon under the item. To remove all items from your playlist, click the grey "Clear Playlist" button at the bottom of the playlist.

If you're not sure what to add yourself, check out the "Most Listened" section in the player to see what other WQXR users have enjoyed the most.

Can I listen to WQXR's audio streams on my mobile device?

Yes, you can listen to WQXR's audio streams on your Blackberry or iPhone.

On your Blackberry, paste rtsp://wnyc-wqxr-3gp.streamguys.com/wqxr.sdp into your media player. If it doesn't work, try updating your operating system. Or you can try these two additional links:

On your iPhone, paste http://wnyc-wqxr-ice.streamguys.com/wqxr.aac.m3u into your browser, which will allow WQXR to auto-play in your browser.

You can also stream WQXR using the Public Radio Tuner or the NPR iPhone app.

Which format should I choose for the optimal sound?

The AAC+ stream, accessible by clicking the "Listen" button in the player on the right, streams at 96k. You can also access this stream by clicking the link below, allowing the file to download, and opening the file in iTunes (if it does not do so automatically). The mp3 and Windows Media options stream at 128k, providing a higher quality listening experience.

We encourage listeners to keep their iTunes software up-to-date to ensure the highest quality listening experience.

Which URLs will play WQXR on my internet radio?

Many internet radios have WQXR as a preset. WQXR is communicating with the third-party organizations who compile lists of presets for internet radios to make sure our station can be heard.

If you have a way of entering a URL manually, try one of these URLs to listen to WQXR:

Why can't I get good reception from 105.9 FM?

Unfortunately, the signal from our new home at 105.9 is not quite as strong as it was at 96.3. The Federal Communications Commission has designated 105.9 FM as a class B1 station, which broadcasts at a slightly lower power than 96.3 FM, which is a full class B station. The acquisition of 105.9 was the only affordable option for us to find a new home for WQXR. The terms of our license forbid us from boosting the signal. Due to FCC rules, we are unable to boost the signal strength or petition the FCC for a new class of license: we must work with what we have. 

About 86% of our listeners should still be able to receive us on our new frequency. We recommend listeners users utilize our player on our homepage or check out the tips in our Tuning In article to continue listening to WQXR.

Why can't I find WQXR on AOL Radio?

AOL Radio provides commercial radio stations. WQXR is now a public radio station. 

How can I see what compositions WQXR has played?

To view what's played so far today, visit our playlists page and scroll through until you find the right time.

If you'd like to see playlists from previous days, go to the playlists page and select the appropriate day using the calendar tool in the right column. To look at previous months, use the arrow next to the month's name.

If you are looking for advanced playlists, which WQXR posted when it was owned and operated by the New York Times, you will not find them. Unfortunately, we are unable to provide advanced playlists.  The terms of the licenses that allow us to webcast music prohibit us from pre-publishing playlists.  However, since our published playlists automatically refresh and update, you can still see the information about the music currently playing on WQXR by following the above instructions.

I have the WQXR stream bookmarked on my desktop. Why doesn't the live stream launch anymore?

If changes are made to our stream, you may need to update your bookmark by going to the WQXR.org homepage and resaving the audio stream as a desktop shortcut.

When I listen to a live stream, the sound cuts out. Why?

There are a few explanations for why this may occur.

1. Your Internet connection may be too slow for the stream you are trying to listen to, especially if you try to listen while doing something else on the Internet at the same time. Our streams require at least a 33.8-56K baud modem.

2. There may be temporary problems on the Internet somewhere between our audio servers and your computer.

3. There may be a problem with your computer hardware or software. If the problem persists, e-mail Listener Services.

Why do voices in the audio streams sound robot-like or tinny?

In order to broadcast audio over the Internet, sound must be compressed so it can be efficiently transmitted to the greatest number of users. Also, the speakers or headphones you use to listen to our internet broadcasts affect sound quality. We have made improvements to the quality of our audio streams and will continue to do so in the future as the technology continues to improve.

I have another question or a comment.

Talk to us! If you have questions or comments, please contact Listener Services.