Troubleshooting

If your player does not look like the screenshots on the Audio Help page, try reloading your browser page or clearing the cache. To clear the cache in most browsers, hold down the shift key while reloading. (In Chrome, click on the wrench and go to the Options menu. Select the Under the Hood tab and click on the Clear Browsing Data button. Make sure that the box is checked next to Empty the Cache and click the Clear Browsing Data button.)

We recommend that you use current versions of web browser software; we do not support all older versions of some browsers.

If you're using a device that does not accomodate Flash (iPod, iPad, etc.), try the mp3 link next to the Listen Now button instead.

If reloading and/or clearing the cache doesn't help, you may have an outdated version of Flash player. Get download a free Flash update from Abobe for your Mac or PC

If you're only having trouble with the pop-up version of the audio player, you may need to adjust the pop-up blocker on your browser.

If you're still having trouble, please contact WQXR Listener Services and let them know what browser and operating system you're using.

iTunes and Podcasting

WQXR podcasts Café Concerts, Conducting Business, and Around Broadway. For more specific help for setting up podcasts with iTunes, consult Apple's iTunes Support.

Bookmarks

Please refrain from creating a bookmark from a shortcut on your desktop to the WQXR stream. The bookmark may malfunction if changes are made to our stream. However, RSS Feeds do not encounter this problem.

Sound Cutting Out From A Live Audio Stream

There are a few explanations for why the sound may cut out from a live audio stream:

  • Your Internet connection may be too slow for the stream you chose, especially if you do not have a broadband connection or you are doing something else on the Internet simultaneously. WQXR's streams require at least a 33.8-56k baud modem.
  • There may be temporary problems on the Internet somewhere between our audio servers and your computer.
  • There may be a problem with your computer hardware or software.

Robot or Tinny Sounds

In order to broadcast audio over the Internet, sound must be compressed so it can be efficiently transmitted to the greatest number of users. Occasionally, sound compression or a low quality set of speakers or headphones renders a robot or tinny sound. We have made improvements to the quality of our audio streams and will continue to do so in the future as the technology continues to improve.

Internet Explorer

Older versions of Internet Explorer may experience some compatibility issues with the WQXR website. We recommend using Firefox or Chrome instead.

AOL Radio

WQXR is no longer listed on AOL Radio. AOL Radio only provides commercial radio stations. WQXR is now a public radio station.

Windows Media Player

Skipping

The Windows Media Player may create a skipping sound, like a CD player, when you try to listen to an audio stream. It may also provide the following error message: "A network firewall may be preventing the Player from opening the file by using the UDP transport protocol. To play this file, try opening the file without specifying UDP." Try these options to fix this problem:

Buffer: Users with dial-up Internet connections can try increasing the "Buffer" setting on the Windows Media Player. Under the "Tools" menu, select "Options" and then click the "Performance" tab. Change the "Network Buffering" setting from "Default" to 10 seconds or more. This will allow Windows Media Player to temporarily store more audio on your computer so the stream can continue playing even if your Internet connection is briefly interrupted. The longer the buffer time, the longer it takes for streams to begin playing. Click here to see where to find the check box.

UDP: To disable the UDP protocol (a type of streaming audio protocol) in Windows Media Player, select "Options" under the "Tools" menu. Click the "Network" tab and uncheck the UDP box. Click here to see where to find the check box.

More Help

If you have difficulty with WQXR’s audio content, please contact WQXR Listener Services. For problems with online audio content, tell Listener Services what browser and operating system you're using.

« Back to Audio on WQXR