Fundraiser-Free Stream Help Center

Please note: the Fundraiser-Free Stream will not be available during the October 2015 Pledge Drive. We apologize for the inconvenience.

Frequently Asked Questions

About

What is the Fundraiser-Free Stream?
What can I expect when I listen to the Fundraiser-Free Stream?
When can I access the Fundraiser-Free Stream?
Can I donate for the Fundraiser-Free Stream by calling WQXR?
How much of my donation for the Fundraiser-Free Stream is tax deductible?

Membership

What is a Sustaining Member?
What if I'm already a member, or just made a donation to WQXR?
How do I know if I’m a current sustaining member?
What if I want to select other thank-you gifts as well?

Technical

Does my computer need any special hardware or software to access the Fundraiser-Free Stream?
If I donate from the web browser on my home computer, can I also access Fundraiser-Free Stream from my work computer?
Can I listen to Fundraiser-Free Stream on my radio?
It looks like the link worked, but I can't hear anything.
I can't hear anything or the stream keeps buffering — what should I do?
How do I access the Fundraiser-Free Stream over my smartphone?
Can I access the Fundraiser-Free Stream from my iPhone or iPad?
Can I access the Fundraiser-Free Stream from my Android device?
Why can't I listen to the Fundraiser-Free Stream on my Internet radio, on iTunes, or on my desktop player?

Access and Login

What do I do if I never received my confirmation email?
What do I do if I forgot my username and password?

Question still not answered?

Please visit our Membership FAQs or call (646) 829-4000.


About

What is the Fundraiser-Free Stream?

The Fundraiser-Free Stream is an online-only stream that will is offered during select WQXR Pledge Drives. This online stream will offer a fundraising-free alternative to the programming broadcast during those times on WQXR 105.9, WQXW 90.3, and WQXR.org. This service will be offered to all current Sustaining Members of WQXR.

The Fundraiser-Free Stream is accessible on compatible web browsers via your computer, tablet and/or smartphone.

What can I expect when I listen to the Fundraiser-Free Stream?

The Fundraiser-Free Stream will provide you with the WQXR experience you’ve come to expect – the classical music you love presented by the knowledgeable hosts you respect, minus the fundraising. While the musical selections on the stream will vary from what is being heard at that moment on WQXR-FM, please rest assured that the music you hear on the WQXR Fundraiser-Free Stream has been prepared especially for you by the WQXR Programming Staff. The Fundraiser-Free stream does not include the weather and news updates that you hear on WQXR-FM.

When can I access the Fundraiser-Free Stream?

The Fundraiser-Free Stream is offered during select WQXR Pledge Drives.

How much of my donation for the Fundraiser-Free Stream is tax deductible?

If you have not selected any other thank you gifts, 100% of your donation is tax deductible.

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Membership

What is a Sustaining Member?

Sustaining Members are donors who contribute to WQXR on an on-going, monthly basis. These donors have selected a monthly donation amount to be charged to their credit or debit card which continues indefinitely, or until the member requests a change. Sustaining Membership is convenient for our donors and provides a consistent and reliable source of income for WQXR. All current Sustaining Members will receive access to the Fundraiser-Free Stream when it is available.

How do I know if I’m a current sustaining member?

To check the status of your membership, please visit wqxr.org/contact or call (646) 829-4000.

What if I want to select other thank-you gifts as well?

Please do! The Fundraiser-Free Stream is offered as an exclusive WQXR Member perk. Please see our full list of thank you gifts here.

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Technical

Does my computer need any special hardware or software to access the Fundraiser-Free Stream?

We recommend that you use current versions of web browser software; we do not support all older versions of some browsers. If you're using a device that does not accommodate Flash (iPod, iPad, etc.), try the mp3 link next to the Other Formats dropdown instead.

If reloading and/or clearing the cache doesn't help, you may have an outdated version of Flash player. Get the updated version of Adobe Flash for your Mac or PC here.

You can also refer to our Audio Help page, our Audio Troubleshooting page or contact us directly at wqxr.org/contact.

If I donate from the web browser on my home computer, can I also access Fundraiser-Free Stream from my work computer?

Yes! Simply follow the instructions in the email you received and log on from your home computer, work computer, smartphone or tablet device.

Can I listen to Fundraiser-Free Stream on my radio?

No, it's not possible to access the Internet stream with a conventional radio. Right now, the Fundraiser-Free Stream is only available through a web browser on a computer, internet radio, smartphone, or tablet. Several car makers have announced that they're offering Internet radio with their upcoming models. In the meantime, you can use your smartphone to stream while you're in your car.

It looks like the link worked, but I can't hear anything.

Confirm your speakers are on and the volume is turned up.

We also recommend using Firefox, Safari or Chrome. If you are able, please switch to one of these recommended browsers and try again.

I can't hear anything or the stream keeps buffering — what should I do?

If you've been listening to the Fundraiser-Free stream successfully and it suddenly begins buffering, here are some things to try:

Reload the page.

If you're listening via a computer, try a different browser (see recommended browsers under the previous question).

If you're listening on a phone via cellular data connection, try using wi-fi from your phone instead.

Check to make sure there isn't something else running on your connection that's using excessive bandwidth, such as streaming video or a software update.

If you're trying to listen for the first time, the first step is to check to see if you have one of the recommended browsers (listed under the previous question) for listening to our stream. If you do have a recommended browser and you still can't hear anything after clicking on the live stream link, make sure that your speakers are on and the volume is turned up.

If you still can't hear anything or the stream is buffering repeatedly, email us at fundraiserfree@wqxr.org with the following details so we can help troubleshoot:

Computer or Device: PC, Mac, iPhone 5, Galaxy Nexus, Sonos Connect, Logitech Squeezebox, etc.

Operating System (OS): Windows 7, Mac OS 10.8.2, iOS 7, Android 4.2, etc.

Browser version: Open your web browser and go the menu item that is named after that browser. In the menu will be an "About" option where you can find your browser version listed.

Connection: DSL/Cable, Dial-Up, Cellular 3G, 4G

Error: Provide a detailed description of the problem you are experiencing.

How do I access the Fundraiser-Free Stream over my smartphone?

Visit wqxr.org on your smartphone or tablet, log in using the ‘Sign In’ button on the top right of the homepage or use this direct URL: http://www.wqxr.org/#!/accounts/login/?next=/. Select the Fundraiser-Free stream tab, and choose AAC+ or MP3 in the Other Formats menu.

Can I access the Fundraiser-Free Stream from my iPhone, iPad or iPod Touch?

Yes! Visit wqxr.org on your iPhone, iPad or iPod Touch, log in using the ‘Sign In’ button on the top right of the homepage or use this direct URL: http://www.wqxr.org/#!/accounts/login/?next=/. Select the Fundraiser-Free stream tab, and choose AAC+ or MP3 in the Other Formats menu.

Can I access the Fundraiser-Free Stream from my Android device?

Yes! Visit wqxr.org on your Android device, log in using the ‘Sign In’ button on the top right of the homepage or use this direct URL: http://www.wqxr.org/#!/accounts/login/?next=/. Select the Fundraiser-Free stream tab, and choose MP3 or Windows in the Other Formats menu.

Why can't I listen to the Fundraiser-Free Stream on my Internet radio, on iTunes, or on my desktop player?

Please refer to our Audio Help page, or our Audio Troubleshooting page.

If you’re still having trouble accessing the Fundraiser-Free Stream, please contact us at fundraiserfree@wqxr.org or (646) 829-4000.

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Access and Login

What do I do if I never received my confirmation email?

If the Fundraiser-Free Stream is going to be offered soon, and more than 24 hours have passed since you made your donation, please contact us at fundraiserfree@wqxr.org or (646) 829-4000.

What do I do if I forgot my username and password?

You can go here to reset your password.

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Question still not answered?

Try our Membership FAQs or call (646) 829-4000.