Know Why Your Train Has Stopped?

Monday, April 05, 2010

How often do you hear an announcement when your subway train is stopped? A new study shows that New York City subway riders hear in-car announcements explaining delays or diversions less than 50 percent of the time.

"That's really disappointing to us," said Cate Contino, coordinator of the Straphangers Campaign, a transit research group which conducted the study. "Because that's really when the announcements become the most crucial."

MTA guidelines require that conductors must make an announcement every two minutes that a train is stopped. The study was based on observations made by staff and volunteers who rode 22 major lines last year over a five-month period.

The study also found that 82 percent of basic announcements are clear and audible--a slight improvement from the last time results were released. Straphangers said the worst lines were the D, G and 7, where about 62 percent of basic announcements made the grade.

New York City Transit hasn't yet responded to WNYC with a comment.


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